Support


For free support visit: Mayan EDMS community forum

For paid support join the Mayan EDMS Network and/or consultation contracts. More information below.

The Mayan EDMS Network is a subscription service designed with the feedback from thousand of users, services providers, and resellers.

Just one subscription service, all your needs addressed.

  • Exclusive email access to core developers. Discuss ideas or features with the people working daily on the project.

  • Open private tickets. Report the issues that are important to you in confidence.

  • Support from core team members. No outsourcing, no scripts, just real answers directly from the experts.

  • Regular or extended business hours. Get round the clock access as you need.

  • Peace of mind. Technical support and remote access monthly incidents.

  • Discounted prices for regular support service outside of network subscription.

Features

User
(non commercial)
Home office Business Business plus
consultation
Private tickets
Guaranteed response
Response by qualified personnel
Email exchanges per month 10 30 200 Unlimited
Phone support
Web conferencing
Regular business days
Regular business hours
Extended business hours
Weekends
Holidays
Support for Mayan EDMS app topics
Support for infrastructure, operation, deployment topics
On-site visit by team member
Training
Customization
Feature requests and implementation
Your own, managed, private fork and repository
Re-branding
Monthly incidents One (1)
Further incidents billed at
a rate of $125 USD / hour.
Two (2)
Further incidents billed at
a rate of $125 USD / hour.
Unlimited
Unlimited
Response time 24 hours 12 hours 8 hours SLA
Price $99 USD /month $189 USD /month $299 USD /month Contact us
Price (Government) N/A N/A $199 USD /month Contact us

Subscribe

Mayan EDMS Network
Terms of service

1. Money back guarantee. If you change your mind or are not fully satisfied with your subscription, just cancel it within 5 days of your initial subscription date for a full refund.

2. Payments. Payment are scheduled automatic by the payment processor every 30 days from the initial subscription date.

3. Cancellations. Mayan EDMS LLC reserves the right to suspend or cancel customer’s access to any or all services at any time should customer breach any of the terms of service; break a local, state, federal or applicable international law, fails to pay for the account within 5 days of invoicing, or commits a breach of ethics which warrants such an action; and whereas such termination of services does not place Mayan EDMS LLC in violation of any local, state or federal law. Mayan EDMS LLC reserves the right to cancel the customer’s account at any time for any breach of the terms of service as long as said action does not violate state or federal laws governing proper notification of account termination. The customer may cancel their account at any time. The customer will always be responsible for all charges within the month of cancellation (no proration of fees permitted). No refunds will be performed in the event of a cancellation if this cancellation happens after the 14th day of the initial subscription date. Mayan EDMS LLC reserves the right to deny any service to customers with previously canceled subscriptions.

4. Indemnification. The customer agrees that it shall defend, indemnify, save and hold harmless Mayan EDMS LLC from any and all demands, litigations, lawsuits, liabilities, losses, costs and claims, including attorney’s fees asserted against Mayan EDMS LCC, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by the customer, its agents, employees or assigns. The customer agrees to defend, indemnify and hold harmless Mayan EDMS LLC against liabilities arising out of; (1) any injury to person or property caused by any products or services sold or otherwise distributed in connection with Mayan EDMS LLC services (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Mayan EDMS LLC.

5. Disclaimer. Mayan EDMS LLC will not be responsible for any damages to customer’s business, the customer themselves, or that others may suffer as a result of using any of Mayan EDMS LLC services or products, even if it is the result of negligence on the part of Mayan EDMS LLC employees, officers, agents or anyone acting on Mayan EDMS LLC behalf.

6. Updates. Mayan EDMS LLC reserves the right to update these terms of service at any given time. Notice of updates to the terms of service will be displayed on the support subscription web page. Mayan EDMS LLC may or may not at its discretion also notify customers of changes via email or written mail notice.